Disabled Woman And Her Guide Dog Kicked Out Of Ann Taylor Store
"Make Sure It Doesn't Happen Again"
Dogs are man's best friends, unless you're shopping at Ann Taylor. The women's retailer is under fire for booting a disabled woman and her dog from one of its stores.
Becky Andrews suffers from a degenerative eye disease that has left her virtually blind, and she makes due by using her trusty guide dog Cricket as a companion.
But when Andrews and Cricket went to an Ann Taylor store in Salt Lake City, a salesperson told them they would have to leave because of the store's no-animal policy. When Andrews explained that the prohibition of guide dogs is illegal, the woman still insisted they leave.
Andrews told her story to a local news station,the salesperson tried to cover up the incident by claiming Cricket wasn't on a harness. Now Ann Taylor has been forced to eat crow.
"We at Ann Taylor sincerely apologize to Mrs. Andrews for her experience at the City Creek store," the chain said in a statement. "Service animals are always welcome in our stores and this incident is not representative of how we approach customer service. In our previous statement we had said that her guide dog was unharnessed. This was not the case. We were misinformed and we are sorry that this incorrect information was released. We strive for 100 percent customer satisfaction. In this case we fell short. We are in contact with Mrs. Andrews and her family to make this situation right."
As for Andrews, she's handling it all with a ton of class, saying she does not intend to sue and only wants them to make sure other disabled customers are treated better.
"I hope they can use it as an opportunity to learn from it and make sure it doesn't happen again," she said.
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