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FAQ



Top Questions

  1. How do I cancel my Daily Dose text alert subscription?
  2. I received an e-mail for a LimeLife product. How can I opt out from receiving future e-mails?
  3. Why did I receive a text message from LimeLife with a PIN? I didn't order anything from LimeLife.
  4. I have not received my wallpaper. How do I get it?

General Questions

  1. What is LimeLife and what do you do?
  2. What kinds of cell phone games and lifestyle applications do you make?
  3. Why did I receive a text message from LimeLife with a PIN? I didn't order anything from LimeLife.

Games & Applications

  1. How do I find out if a LimeLife game or application is available on my carrier?
  2. What type of mobile phone do I need to download and use LimeLife games and lifestyle applications?
  3. How do I purchase LimeLife cell phone games and applications?
  4. How much do LimeLife games and applications cost?
  5. Are there any additional charges or hidden fees?
  6. When I play a game or use an application, do I use up my minutes?
  7. When I download a game, I have a choice of saving it to my phone or memory card. Which should I choose?
  8. I think I've successfully downloaded a game, but can't find it on my phone. Help!
  9. How do I cancel my monthly subscription to a LimeLife game or application?
  10. How can I learn to play LimeLife's cell phone games?
  11. How can I get help from my cell phone?

Wallpaper

  1. What are wallpapers?
  2. How much do wallpapers cost?
  3. How do I purchase, download, and install a wallpaper?
  4. When I download a wallpaper, I have a choice of saving it to my phone or memory card. Which should I choose?

Text Alerts (Daily Dose)

  1. What are text alerts?
  2. How much do text alerts cost?
  3. Are there any additional costs or hidden fees?
  4. Which carriers do you support?
  5. How do I sign up for a text alert service?
  6. How do I cancel my text alert subscription?
  7. Why do I need to enter a PIN code?
  8. I didn't receive my PIN. How do I get one?
  9. I received my PIN and closed my browser or navigated away from the Website. How do I enter my PIN?
  10. How can I get help from my cell phone?

Billing, Credits, and More

  1. How do I pay for LimeLife games, applications, wallpapers, and text alerts?
  2. Will I be charged for downloads that are not completed?
  3. Can I get a refund if I don't like a LimeLife product?
  4. What is LimeLife's refund policy?

Newsletters & Mailing Lists

  1. I want to receive updates on LimeLife products and promotions. How can I subscribe to your newsletter?
  2. I received an e-mail for a LimeLife product. How can I opt-out?

Policies

  1. What is LimeLife's Privacy Policy?
  2. What are the Website's Terms of Use?
  3. What is LimeLife's Terms of Service?
  4. What is LimeLife's refund policy?

General Questions

  1. What is LimeLife and what do you do?

    LimeLife, Inc. creates and publishes mobile games, lifestyle applications, wallpapers, and daily text alerts for today's mobile lifestyle. Founded by a team of women, our goal is to design content specifically for women, making their lives a little easier and a little more fun while on the go.

  2. What kinds of cell phone games and lifestyle applications do you make?

    LimeLife is a publisher of mobile phone titles that appeal to women and girls including casual games, such as card, word, and puzzle games. LimeLife is also committed to launching lifestyle applications in the areas of food, fashion, fitness and celebrity.

  3. Why did I receive a text message from LimeLife with a PIN? I didn't order anything from LimeLife.

    We ask customers to enter their phone numbers so we can send them text messages that include a PIN so they can verify their purchases. Occasionally, customers mistype their phone numbers when signing up, so a customer may have entered your number instead of their own. If you do not enter the PIN, you are not subscribed to nor will you be charged for a LimeLife product.

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Games & Applications

  1. How do I find out if a LimeLife game or application is available on my carrier?

    LimeLife games are available in the United States on AT&T, Sprint, T-Mobile, Verizon, and many more carriers. To determine if a product is available on your carrier, simply select a game or lifestyle application. If the game is currently available or coming soon, your carrier will appear in the select carrier pull down. If your carrier appears in the select carrier pull down, select your carrier, and on the following page you'll see a list of handsets that are supported.

  2. What type of mobile phone do I need to download and use LimeLife games and lifestyle applications?

    We develop our games and lifestyle applications for the most popular mobile phones. If you have a phone that is less than two years old, and can access wireless services from your carrier, chances are there's a LimeLife game or application available for you.

  3. How do I purchase LimeLife cell phone games and applications?

    You can purchase LimeLife's products if you can access wireless services from your carrier. To purchase, select a game or lifestyle application. Once you've found that a game or application is available on your carrier and handset, there will be two ways to purchase the product:

    1. Direct Purchase

      If your carrier enables you to purchase products directly from your phone, you'll be able to enter your phone number and select Send to begin the purchase process. We'll send a text message to your phone to confirm your identify. Simply reply Y to the text message and well send you a second text message that contains a link that you can click to start downloading the product.

    2. Download Instructions

      Some carriers, such as Verizon, do not enable you to purchase directly from your phone. If the product is available on your carrier and for your handset, simply follow the download instructions which outline how to purchase the product directly from your phone menu.

  4. How much do LimeLife games and applications cost?

    The price of our games and applications may vary. However, most games are available for a one-time charge of $5.99 or $3.99 for a monthly subscription.

  5. Are there any additional charges or hidden fees?

    There are no additional charges for purchasing a game or application from LimeLife. However, when you purchase a game or application from us directly, you may incur standard messaging tolls, data transfer fees, and other possible fees from your carrier. Some applications may require network connections to use certain features and charges may be incurred. If you make frequent network connections, we recommend you have a data plan in place.

  6. When I play a game or use an application, do I use up my minutes?

    You will not use your minutes when playing a game or using an application on your phone. However, if you use certain features that require network connections and do not have a data plan, your minutes may be reduced by your carrier.

  7. When I download a game, I have a choice of saving it to my phone or memory card. Which should I choose?

    We recommend you save a game to your phone instead of to a memory card. Understand that if the game is customized for your handset model so if you attempt to transfer it to another phone using your memory card it may not work in the other phone.

  8. I think I've successfully downloaded a game, but can't find it on my phone. Help!

    If you followed the instructions during the download process, the game should be on your cell phone. Every phone and carrier is different, however, as are the names of the directories where applications are saved. For example, AT&T usually saves games in a directory titled My Media or My Stuff, Sprint usually saves games in My Downloads, and Verizon uses Get It Now. Please check with your cell phone's instruction guide or your carrier for more details.

  9. How do I cancel my monthly subscription to a LimeLife game or application?

    To cancel your monthly subscription at any time, simply text STOP with the products keyword to 55433.

    Product Cancellation Instructions
    InStyle Text STOP INSTYLE to 55433

    NOTE: If you purchased a LimeLife product directly through your carrier, the above process will not cancel your subscription. Please contact your carrier directly to cancel your subscription.

    If you cancel before your monthly billing date, you will still have access to all the latest updates for the remainder of your billing month. Alternatively, you can always text cancel, end, quit, stop, or unsubscribe to 55433 and we'll cancel billing for the last LimeLife subscription product to which you subscribed.

  10. How can I learn to play or use LimeLife's products?

    Our products include help screens that provide complete instructions on how to play the game or use the application.

  11. How can I get help from my cell phone?

    You can always text HELP to 55433 for assistance or you can our toll-free customer support line at 866.482.2996 (10 a.m. to 5 p.m. PT, Monday through Friday, holidays excluded).

    More questions? Please contact our customer service team.

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Wallpaper

  1. What are wallpapers?

    Wallpapers are graphical images that can be saved as background screens on your phone, similar to wallpapers on your PC screen. View samples from our collection and get download instructions.

  2. How much do wallpapers cost?

    Wallpapers cost approximately $1.99 each, depending on your carrier.

  3. How do I purchase, download, and install a wallpaper?

    To purchase, download, and install a wallpaper, follow these simple steps:

    Purchase & Download: Select your carrier and follow its purchase and download instructions.

    Install: Once you download, save to your media gallery.

  4. When I download a wallpaper, I have a choice of saving it to my phone or memory card. Which should I choose?

    We recommend you save wallpapers to your phone instead of to a memory card. Understand that the wallpaper is customized for your handset model so if you attempt to transfer it to another phone using your memory card it may not appear correctly in the other phone.

More questions? Please contact our customer service team.

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Text Alerts (Daily Dose)

  1. What are text alerts?

    Text alerts are daily text messages sent to your cell phone to start your day right. We offer daily horoscopes, beauty tips, love and sex tips, health tips, and more. Find the text alert channel that will keep you grounded, motivated, and self-aware.

  2. How much do text alerts cost?

    Each text alert service costs $4.99 per month.

  3. Are there any additional costs or hidden fees?

    There are no additional charges for purchasing text alerts from LimeLife. However, you may incur standard text messaging tolls from your carrier for receiving text alerts.

  4. Which carriers do you support?

    Text Alerts are available for subscribers of Alltel, AT&T, Dobson, Nextel, Sprint, T-Mobile, and Verizon Wireless.

  5. How do I sign up for a text alert service?

    You can sign up for the Service in one of two ways: A) Sign up through your cell phone by texting the services keyword to our short code.

    Service Keyword Short Code
    Celestial Reasonings CAP3 51912
    AQU3 51912
    PIS3 51912
    ARI3 51912
    TAU3 51912
    GEM3 51912
    CAN3 51912
    LEO3 51912
    VIR3 51912
    LIB3 51912
    SCO3 51912
    SAG3 51912
    Real Girl Beauty BEA 51912
    Love & Sex LOVE 51912
    Health, Diet & Fitness FIT 51912
    Careers & Your Cash CASH 51912
    Living Green LIV 51912
    Dogs Rule! DOG 51912
    Cats Meow CAT 51912
    Daily Joy JOY 51912
    For example, to sign up for Real Girl Beauty text BEA to 51912.

    By completing this process, you agree to LimeLife's Terms of Service.

    B) Sign up through our Website by entering your cell phone number, checking the I AGREE box which indicates that you agree to LimeLife's Terms of Service, and completing the sign up process. Either way you sign up, $4.99 per month for the Service will be billed directly to your cell phone bill. Standard text messaging tolls and other fees charged by your carrier may apply. You may cancel your subscription at any time by sending a text message with CANCEL, UNSUBSCRIBE, STOP, END or QUIT and the name of the service in the body of the text message to the appropriate short code for your service listed above.

  6. How do I cancel my Daily Dose text alert subscription?

    You may cancel your subscription at any time by sending a text message with CANCEL, UNSUBSCRIBE, STOP, END or QUIT and the name of the service in the body of the text message to the appropriate short code for your service listed above. For example, send CANCEL BEA to 51912 if you want to stop receiving Real Girl Beauty text messages. You can also call our toll-free customer support line at 877-822-5092 (9 a.m. to 5 p.m. ET, Monday through Friday) or contact us.

  7. Why do I need to enter a PIN code?

    After entering your cell phone number we send you a text message with a PIN that you enter on our Website. By entering the PIN, you're confirming that its you and no one else who's signing up for the service, thereby protecting your privacy and account.

  8. I didn't receive my PIN. How do I get one?

    In most cases you have not received a PIN because your carrier may be experiencing a network interruption, you may be out of your network's coverage area, or you mistyped your cell phone number. If you have not entered a PIN successfully, you have not been charged for the service, so we recommend you start the purchase process again.

  9. I received my PIN and closed my browser or navigated away from the Website. How do I enter my PIN?

    To enter your PIN, simply navigate back to the Daily Dose channel to which you want to sign up, re-enter your phone number, and enter your PIN when prompted. You will not be charged until you enter your PIN.

  10. How can I get help from my cell phone?

    You can always text HELP to 51912 for assistance or you can call our toll-free customer support line at 877-822-5092 (9 a.m. to 5 p.m. ET, Monday through Friday).

    More questions? Please contact our customer service team.

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Billing, Credits, and More

  1. How do I pay for LimeLife games, applications, wallpapers, and text alerts?

    Whether you purchase through our Web site or directly through your carrier, all charges are made directly to your phone bill.

  2. Will I be charged for downloads that are not completed?

    In rare cases, downloads of games, applications, and wallpapers do not complete. Often, this is due to network interruptions or your access to your network interruption. If you have received a text message with a link, please try several times. If over a period of a day or two, you cannot download the product, please contact us for more information. Products that have been successfully delivered are not refundable.

  3. Can I get a refund if I don't like a LimeLife product?

    We fully stand by our products, however, because carriers control billing for all products you purchase, we can only offer refunds for technical issues that cannot be resolved.

  4. What is LimeLife's refund policy?

    You can review the complete Terms of Service for purchasing LimeLife games and applications here.

More questions? Please contact our customer service team.

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Newsletters & Mailing Lists

  1. I want to receive updates on the latest LimeLife products and promotions. How can I subscribe to your newsletter?

    You can subscribe to our newsletter here.

  2. I received an e-mail for a LimeLife product. How can I opt out from receiving future e-mails?

    If you receive an e-mail for a LimeLife product, you can opt-out here. NOTE: This does not opt you out of LimeLife's own newsletter.

More questions? Please contact our customer service team.

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Policies

  1. What is LimeLife's Privacy Policy?

    You can review LimeLife's Privacy Policy here.

  2. What are the Website's Terms of Use?

    You can review the Terms of Use for LimeLife's Website here.

  3. What is LimeLife's Terms of Service?

    You can review the complete Terms of Service for purchasing LimeLife games and applications here.

  4. What is LimeLife's refund policy?

    We fully stand by our products, however, because carriers control billing for all products you purchase, we can only offer refunds for technical issues that cannot be resolved.

More questions? Please contact our customer service team.

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